Direct Billing

Direct billing is the process of electronically billing a service to your insurance provider during or directly after your appointment. The insurer usually gives an instant response, which means all you have to do is pay the outstanding balance once the claim has been approved. 

This option avoids having to wait weeks to be reimbursed after submitting a claim.

Most insurers offer 80% to 100% coverage for registered massage therapy. They also ensure that direct billing is easy for you, the massage clinic and for them to use.  

Back 2 Hands is proud to be able to use the direct billing method with a large portion of insurance providers. However, before booking your appointment with us, we highly recommend calling or emailing your insurance provider and asking the following questions:

✓ Am I subject to a deductible?

✓ What percentage is covered per treatment?

✓ How much is my annual coverage? 

✓ Am I required to have a doctor’s note?**

✓ Do you offer direct billing?**

✓ Do you bill based on the calendar or fiscal year?

✓ What is the coverage plan for each of my dependants/family members?

✓ Do I need to register on a website before direct billing can be processed?

**Please note, the starred questions are especially important.

We ask that you provide your insurance information before your appointment, to make the direct billing process as smooth as possible for you. For any questions, don’t hesitate to reach out to our team! 

It’s important to note many insurers will provide their coverage based on customary charges. Customary charges are different for each province and are essentially what the insurer sees as the average going rate for the service you’re asking coverage for.

This information is extremely useful to have in mind to avoid surprises; a massage therapy clinic is entitled to charge over what the customary charge is within the province it operates in. 

These names represent the insurers we’ve successfully done direct billing with. Please note, the following list is based on previous knowledge and experience. Insurers are entitled to change their direct billing policies as well as deny coverage at any time and without notice. 

Back 2 Hands does not take responsibility for coverage amounts or percentages, and has no insight into your policy for privacy reasons. Any coverage inquiries should go directly to your insurance provider. 

For these reasons, it’s best to come to your appointment prepared to pay the full amount. We will happily provide you with a receipt to submit to your insurance provider.

• CINUP
• Chamber of Commerce 
• Claim Secure 
• COWAN
• Desjardins 
• First Canadian 
• Johnson
• Johnston GRP
• Manion
• Manulife 
• Maximum Benefit 
• Great West Life 
• Industrial Alliance 
• Groupwealth
• Groupsoude 
• The Co-Operators
• Sun Life Financial 
• Green Shield 
• SSQ
• Blue Cross 
• Equitable Life 
• Nexgenrx