Back 2 Hands Massage

Clinic Policies

Know what we expect from each other for an enjoyable experience.

The following policies and procedures serve as a guide for all Back 2 Hands clients.

Appointment Procedure
All our massages are by appointment only. We don’t take walk-ins.
Please arrive no more than 5 minutes before your scheduled massage appointment.
We ask that you not enter the clinic until you’re notified.
Please notify us in advance if you have no phone, data or are unable to wait outside.
Late arrivals may not extend the duration of your treatment and will be charged full price. All massages end at the scheduled time.
The parking is only paid for the duration of your massage. Please inform us the day before your appointment if you’re not arriving by car.
Intake forms must be completed within 3 hours of booking, except for same day appointments, which must be completed within 30 minutes of booking.
All appointments need to be confirmed 48 hours in advance, with the exception of same day appointments or appointments made within less than 24 hours. Please, also note that these appointments are non-cancellable without incurring the full charge of the treatment booked.

clinic policies

Direct Billing

As there may be circumstances beyond our control, we cannot guarantee direct billing. Payment is due in full at the time of your appointment. Please be prepared to pay the balance that your insurance doesn’t cover. 

clinic policies

Cancellation Policy

We require a 24-hour notice, done via your online account, should you need to cancel or change your appointment to give us time to fill your space. If you don’t cancel your appointment within this 24-hour period, you will be charged the full price for the missed appointment. Please note that the amount must be paid before your next appointment. 

clinic policies

No Show, Late Cancellation and Unconfirmed Appointments

A no show, late cancellation or unconfirmed appointment will be charged the full amount. Please note that we cannot charge your insurance company for any cancellation or no show. Once the outstanding balance is paid, you may send your receipt to your insurance company directly.

clinic policies

Children

Our RMTs are trained to work with and treat children. However, any child younger than 14 is required to have a parent or guardian sit in on the treatment. Please, also note that clients may not bring children that will be left unsupervised during their appointment, unless that child is receiving treatment. 

clinic policies

Privacy Policy

All client records are kept in a secure place, and are only accessible to professionals. As per the Privacy Act, neither your records nor your treatments will be released to your spouse/partner or third parties without your written consent. Please note that records may be surrendered if required by law.

Other Policies
Please note that it’s your responsibility to keep your therapist informed of any current medical conditions or any changes before each session.
Your appointment duration includes time for assessments and discussions of your treatment.
We ask that you don’t wear any perfume.
Please communicate with your therapist right away if any pain or discomfort is felt during your treatment.
We have a ZERO TOLERANCE POLICY regarding sexual advances towards our therapists. This type of behaviour will not be tolerated and is grounds for immediate discharge from the clinic.
We have a ZERO TOLERANCE POLICY towards clients who use disrespectful language, any form of harassment, threatening speech or abusive behaviour towards our staff
Please note that treatments will not be performed if the client is under the influence of drugs or alcohol. The cancellation of the appointment for any of these reasons will result in a full payment from the client.
We reserve the right to refuse treatment or cancel any appointment without notice.

We do everything to ensure

 your comfort and safety.
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